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Privacy Policy

Ascending Angels Privacy Policy

Updated 17 February 2024

Who we are

At Ascending Angels, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that Ascending Angels is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

 

We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Types of information we collect

We receive collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedbacks, product reviews, recommendations, and personal profile.

How we collect this information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We assume  that you agree to the collection of your personal information and that it will be used for the specific reasons stated above only.

Google Analytics

When someone visits www.ascendingangels.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

How we store, use and share personal information

Our company is hosted on the Wix.com platform. They provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

Mailing Lists

As part of the registration process for our regular e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Caroline Sharp at info@ascendingangels.com.

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Third Parties

Please be assured we do not share your personal details with any other company without your consent.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Caroline Sharp at info@ascendingangels.com.

Withdrawal of consent

If you do not want us to process your data anymore, please contact us at info@ascendingangels.com or send us mail at: Ascending Angels, Holly Cottage, 18A Century Road, Gillingham, Kent, ME8 0BG.

Changes to this Privacy Notice

Ascending Angels may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Other websites

This website contains links to other websites.  Ascending Angels is not responsible for the privacy policies or practices of any third party.

Contact Ascending Angels

If you have any questions about this privacy policy or Ascending Angels treatment of your personal information, please write to:

  • by email to info@ascendingangels.com; or

  • by post to Ascending Angels, Holly Cottage, 18A Century Road, Gillingham, Kent, ME8 0BG

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